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Language Access Services Complaint Form

Language Access Service Complaint and Feedback

The Santa Clara County Superior Court is committed to providing language access services to the residents of Santa Clara County. If you have had difficulties in obtaining an interpreter or having your language needs met, and you would like to register a complaint about the Court’s language access services, please fill out the Language Access Complaint form below.

Please complete the Language Access Complaint Form if you meet one of the following criteria:

  • You may file an anonymous complaint regarding the court’s language access services. Please Note: we will not be able to contact you to acknowledge receipt of your complaint, to ask for more information if necessary, or to inform you of the resolution of your complaint.
  • You can use the Language Access Complaint form to provide comments or suggestions about language access services. Filing a complaint regarding the court’s language access services will not negatively affect your court cases or the services you get at the court. Your complaint regarding the court’s language access services will NOT become a part of your case file or part of your case.
  • If you are making this complaint regarding the court’s language access services on behalf of someone else, fill out the information of the person we should contact about the complaint.
  • If you need language access services for an active court case, send us your complaint regarding the court’s language access services as soon as possible.

The Language Access Representative will review and respond to all interpreter and language access complaints. The Court takes all complaints about language access very seriously and will address the concerns in an appropriate manner. You will receive an acknowledgment of the receipt of your complaint regarding the Court’s language access services within 30 days. You will also be contacted about the status of resolution of your complaint within 60 days.

Please be aware that the Language Access Services Division does not have the authority to change or modify any decision made by a judicial officer and that its review of the complaint does not, in any way, affect or extend any applicable deadlines or procedural requirements such as filing motions, appeals, modifications, etc.

Thank you for submitting a complaint or suggestions regarding the Santa Clara County Superior Court language access services.

Language Access Services Complaint Form

Fill out this form to complain about language access services in the Santa Clara County Superior Court. Provide as much detail as possible. You do not have to give your name or contact information if you do not want to, but it will help us investigate your complaint.

Your complaint will NOT become a part of your case file. Do not use this form if you have a complaint about the outcome of your case.

If you want to provide other comments and suggestions (not a complaint), fill out Part 2 of this form, under “Give Us Feedback.”

Complainant Personal Information:
Name:
Telephone:
Address:
E-mail:
Primary language you speak:
Primary language you write:
Best contact method:  Mail   E-Mail   Phone 

Are you submitting this complaint on behalf of another individual? If yes, please provide your contact information below:
Name:
Organization:
Telephone:
Address:
E-mail:
Primary language you speak:
Primary language you write:
Best contact method:  Mail   E-Mail   Phone 

 I asked for an interpreter but did not get one. 
Tell us when (date) and where (location) this happened:
Date:
Location:
Case Number (if any):
Does this case having any future hearing dates?   Yes   No 

 I am not satisfied with the services of the interpreter. 
Name of the interpreter:
Interpreter badge #:
Date of interpreter service:
Location:
Case Number (if any):

Why were you not satisfied with the interpreter services?


 Other problem with court staff related to language access. 
Date of incident:
Name of staff person:
Department:

Describe incident:


 The form I need is not in my language. 

Give form number, name, or description:


 The information I need is not in my language. 

Specify what information you need translated:


 The translation of the form or information I received has mistakes. 
Describe document or information:
Describe mistakes:

 Other complaint about language access: 

Have you complained to another agency about this problem?   Yes   No 
If yes, provide the name of the agency:

Add any other information that may help us review your complaint:


PART 2. Give Us Feedback
 Other comments or suggestions: 

Thank you for submitting a complaint or suggestions regarding the Santa Clara County Superior Court language access services.

 

    



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